We respect your privacy and are committed to protecting the personal information we hold about you as described in this policy. Specifically, this policy explains what information we collect about you, how we collect it, the measures we take to secure your information and how we may use it. We also describe the options you have regarding your personal information. By agreeing to the Subscription Agreement, and by otherwise using our Services (described below), you acknowledge and consent to our collection, retention and use of your personal information described in this policy, along with the other terms provided herein.
The “Services” include all services we offer or provide in connection with our vehicle subscription program, including through our websites, mobile apps or other communications and interactions with you, such as through our service centers, technology in our subscription vehicles or other provided equipment, our official corporate pages on third party social networks (such as Facebook) or the “apps” on those pages. Note that your interactions with Toyota or Lexus unrelated to the subscription program may be subject to different privacy terms.
The items below summarize aspects of this policy, but please read the complete terms.
Who We Are: We are Lexus Financial Services and its subsidiaries and affiliates. This policy governs any information that we receive from you or that we share with third parties who are engaged by or working with us in connection with our vehicle subscription program.
Legal Protections: We aim to comply with the privacy laws applicable to the personal information we collect and use.
What We Collect: We collect personal information from or about you to provide the Services you request from us in connection with the vehicle subscription program, for operational and marketing purposes described in this policy and for such other purposes you authorize.
What We Share: In order to optimize your experience using our Services, we may share your information with third parties who are engaged by or working with us in connection with the vehicle subscription program and those third parties may share your information with us.
Sources: We mostly collect your information directly from you, through various channels including our Services and from companies involved in our provision of Services to you, including our licensees and third-party providers.
Storage: We generally retain personal information about our subscribers for as long as we believe appropriate for the purposes for which it was collected.
Security Measures: We maintain appropriate physical, procedural and electronic safeguards designed to protect your personal information.
Access: You may be able access and review some of the personal information we retain about you and correct any factual errors.
Contact Us: We hope this policy answers your questions about our collection and use of your personal information. If you have any questions, please contact as provided in the Contact Us section below.
Changes: We may change this policy from time to time. The policy was last updated on July 25th, 2019.
This policy covers the personal information we collect about you in connection with our vehicle subscription program. When you request services from us, operate a vehicle or equipment with in vehicle or in equipment technology, access our websites, utilize our mobile “apps” or otherwise interact with us, for example, but without limitation, through our kiosks, our official corporate pages on third party social networks (such as Facebook) or the “apps” on those pages, you consent to our collection, retention and use of your personal data in the manner described in this policy and accept the risks outlined in the Security Measures section.
It does not address data that does not personally identify you as an individual (such as aggregated anonymous data, IP addresses, computer operating systems, vehicle identification numbers, etc.), which we may use without restriction. This policy also does not apply to information collected by third parties who are not working on our behalf, including social media networks (such as Facebook), mobile device manufacturers, third party mobile apps, wireless service providers, internet service providers or the operators of any networks you use, and we expressly disclaim any responsibility for the data collection, privacy or data security practices of those entities. With regard to our pages on third party social media networks, this policy will only apply to personal information we collect through those pages and not any “unofficial” pages or pages of our affiliates or licensees.
Who We Are
Together with our subsidiaries and affiliates, we provide and support the vehicle subscription program in the United States. In providing the Services, we work with vehicle dealers, software vendors, licensors and other third parties.
How We Collect Personal Information
Personal information means information that identifies you as an individual, or information that we can associate with you. The principle purposes for which we collect and store your personal information are to process your application and provide the Services, such as allowing you to reserve and use our vehicles and services, process payments, respond to your inquiries, improve our products and services and maintain your account with us. We collect a range of information about you from a variety of sources for the purposes of our business.
We collect information that you voluntarily submit to us, which may include:
Username and password, name and contact details including address, telephone number and email;
Date and place of birth, passport number and driver’s license number and a copy of your driver’s license;
Employer(s) name and address;
Credit card information;
Driving record and accident history;
Location data such as geographic location of electronic devices used to contact us or to access our mobile apps or of the vehicle you are using;
Information regarding the vehicles you subscribe for and use, and the operation of our vehicles during your subscription period;
Charges you incur and other information relating to your transactions; Information transmitted by your computer’s browser or mobile device app; and
Information about your credit history or other publicly available information about you from consumer reporting agencies.
When you communicate with us, Your telephone calls and email correspondence with us may be recorded or monitored for quality control, training and similar purposes. By using these communication methods you are
consenting to the recording or monitoring of your calls and emails with us and to our use of the information you provide us for the purposes described in this policy.
If you apply for the subscription program, we collect personal and financial information as you proceed through the stages of our online application, subscription agreement and reservation process. In addition to your name and contact information, we will also collect your driver’s license number, the jurisdiction in which you are registered, credit card or other payment information, and other information. We may also collect information such as your driving record from regulatory bodies where you live, and from third parties. This information is used to process your subscription and, if you are approved, for the related purposes described below and in the Subscription Agreement.
When you visit our websites or apps, our servers might automatically log certain information about your use of our websites, such as your IP address, your browser type, operating system, browser language and service
provider. We also collect information about your activities on our websites and apps, such as the pages you visit or the ads or links you click on. The first time you visit our website, we may assign you a unique identifier, which is stored in one or more cookies on your computer’s hard drive. These cookies help us distinguish new visitors from returning visitors and enable us to measure the effectiveness of content on the website and refine and tailor that content to suit our visitors’ interests. If you have subscribed for our services or provided other personal information about yourself (for example, if you send us an email), your cookie ID can be associated with you personally. When you are signed in to our mobile apps, you will be identified to us by your account email and/or phone number.
If you use our vehicles and services, we collect information about the vehicles’ use and your use of our services. This may include details about your reservations, the dates, times and locations of use, mileage, driving performance, accidents and other data. We use this information to bill you, respond to your inquiries, ascertain whether you are in compliance with our polices and rules, provide and improve our products and services and maintain your account with us, and to provide content and offers that we think may be of interest to you.
Our vehicles may be equipped with vehicle tracking and other technology. We use Global Positioning System (GPS) and/or other location-based services that allow us to determine the location of our vehicles. This information can be stored for extended periods. We use this information for a variety of important purposes. For example, we use GPS data to help you find our vehicles, to provide roadside assistance, to ensure that a vehicle is available at the place and time you have reserved, to ensure that the vehicle is not driven to unauthorized locations and to locate a lost or stolen vehicle. We also maintain in vehicle and in equipment technologies to track and monitor performance of our vehicles and to assist us with ensuring that our vehicles are used only in accordance with applicable laws and our rules and policies. Disabling, disconnecting or destroying any such technology device or equipment is strictly prohibited.
We may also gather personal information about you from a variety of other sources, including:
Transactions you complete with us and our vendors and licensees, including options you take, charges you incur and any incidents or accidents that may occur;
To the extent you have made such information available, from third party social networks;
Consumer and other reporting agencies; and
Other companies that have business relationships with us, such as our licensees, affiliates and business partners, including roadside assistance and other service providers and insurance companies.
Where We Hold Personal Information
We utilize servers in various locations in the United States. If you are accustomed to other countries privacy laws, please note that the laws governing the processing of personal information in the United States of America may not be as rigorous as they are in the European Union, Canada or other nations. By subscribing for and using our vehicles and services, you consent to the transfer of your personal information to other locations within the United States for the purposes described in this policy.
We try to secure the personal information we retain about you and, based on available information maintain accurate, current and complete records as reasonably necessary for the purposes for which we use it. We generally
retain personal information about our subscribers for as long as we believe appropriate for the purposes for which it was collected or as otherwise required by applicable law.
When we Disclose Your Personal Information
Except as described in this policy, we will not share your personal information with third parties outside our group of affiliated companies unless it is necessary to provide the Services, verify information you or your approved secondary driver provides to us, fulfill a transaction you have requested, or in other circumstances with your consent. We do, however, share your personal information within our related company group and to contractors, advisors, consultants and service providers acting on our behalf or under our instructions, including for purposes relating to the operation, maintenance, administration, improvement, and oversight of our services, websites and advertising services, or to fulfill your requests for information or service.
If you subscribe for our vehicles and services, some of the information you supply must necessarily be shared with regulatory bodies where you live and/or service providers we utilize to obtain your driving record from such regulatory bodies. In addition, if you are associated or affiliated with another, primary account (for example, if you are an associate member or affiliated with a business’s or university’s account), the primary account holder or administrator of that account may have access to limited information regarding your use of our services.
We may disclose your personal information in connection with a corporate transaction, proceeding, bankruptcy or reorganization involving the business activities for which the information is maintained. In the event that ownership of our business was to change as a result of a merger, acquisition, sale of assets or transfer to another company, your personal information may be transferred. If such a transfer results in a material change in the way your personal information is used, we will provide notice about the choices you have to decline to permit such a transfer.
We may disclose your personal information, including location/GPS data and data gathered from in-vehicle and in- equipment technologies, in response to legal process (for example, a court order, search warrant or subpoena) or requests from law enforcement authorities; in other circumstances in which we believe our services, our vehicles or our website are being or have been used in violation of the Subscription Agreement, applicable law or otherwise in the commission of a crime; when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; or when necessary to protect our rights or property (or those of third parties).
How We Use Your Personal Information
We use your personal information to provide the Services, including to:
Fulfill your vehicle subscription and make your reservations for alternate vehicles; Process and/or confirm your transactions;
Provide you with enhanced services, such as services provided in connection with our membership programs and similar services;
Provide you services in connection with your use of our vehicles; such as navigation assistance or roadside emergency assistance;
Provide you with customer assistance;
Bill and collect amounts owed in connection with your subscription and use of our vehicles and services;
Provide personalized content and information to you and others, which could include online ads or other forms of marketing;
Provide, improve, test, and monitor the effectiveness of the Services;
Develop and test new products and features;
Diagnose or fix technology problems; and
For customer satisfaction and market research purposes to help us improve our Services.
We may use your personal information to communicate with you, including with regards to:
Your subscription or any other transaction with us;
Your status in our membership program(s); or
Changes to the terms or features of your subscription or any policy or rule related thereto.
By subscribing for or using our vehicles and services, or by contacting us in any way, you give us your consent to call you on or send text messages to your mobile telephone/device. You also consent to our use of auto-dialers and pre-recorded messages in connection with any such telephone call or text message, including calls or texts to mobile telephone numbers. We will not charge you for such calls or texts, although you may be charged by your mobile service provider to which you subscribe.
We will also share your information with companies you use in connection with your subscription, including:
Your credit card provider and other companies that process your charges; Any company or organization that is paying all or part of your charges; and
Any service provider you use, such as a repair provider, insurance company or other vendor or provider relation to any aspect of your subscription or use of our vehicles.
We may use, share and disclose your personal information for legal reasons as we believe necessary or appropriate, including:
Under applicable law, including laws outside your state or country of residence;
To process, handle or otherwise respond to claims for damages, including claims or demands for bodily injury or property damage;
To enforce our policies and rules and the terms and conditions of your subscription;
To recover our vehicles, equipment or any monies due, such as through debt collection agencies;
To comply with legal process and to respond to requests from public and government authorities;
To protect our operations, rights, privacy, safety or property, and/or that of our affiliates, you or others; and To allow us to pursue available remedies or limit the damages that we may sustain.
We may use personal information to present offers to you on our behalf and on behalf of our affiliates and business partners, but we do not share information that personally identifies you with those parties. If you do not want us to send you promotional emails, please adjust your settings or utilize our “unsubscribe” feature in the footer of emails. To the extent we provide any communications via text messages, You may opt-out of receiving such messages by replying “STOP” to any text message received. Please note, we reserve the right to send you Services-related communications (e.g., account updates, payment confirmations, technical and security notices) that you may not opt out of.
Cookies are text files that are placed in your computer’s browser, and that can be used to help recognize you on our websites. Web beacons are small pieces of code placed on web pages that can be used, among other things, to count the users who visit that web page, or to deliver a cookie to the browser of a user viewing that page. Many websites,
including our website, also may use Flash cookies that are similar to regular browser cookies. You can control browser cookies through your browser’s settings. You may delete cookies or set your browser to alert you when cookies are being sent. If you reject all browser or flash cookies, however, some areas of our sites may not function.
Review and Correct Your Personal Information
We are committed to providing you with reasonable and practical access to your information to allow you the opportunity to identify inaccuracies. If you are a subscriber, you can review and correct personal information by navigating to the relevant section of our app or by contacting us. If you would like to access, delete and/or correct other personal information, please contact us in one of the ways provided below. If we are informed of the inaccuracy we will make the appropriate corrections.
You may have the right under applicable law to make certain requests about the personal information we maintain about you, and who we disclose it to. This may include:
You may have the right under applicable law to request a copy of the following regarding your personal information: (1) The categories of personal information we collected about you; (2) The categories of sources from which the personal information is collected; (3) The business or commercial purpose for collecting or selling the personal information; (4) The categories of third parties with whom we share personal information; and (5) The specific pieces of personal information we have collected about you.
To the extent we have sold or shared your personal information (excluding service providers, facilitating transactions, legal purposes and other such circumstances), you may have the right under applicable law to request a copy of the following information: (1) The categories of your personal information that we collected; (2) The categories of your personal information that we sold and the categories of third parties to whom it was sold; and (3) The categories of personal information that we disclosed for a business purpose.
You may have the right under applicable law to request that we delete your personal information (subject to certain exceptions).
To the extent we sell or share your personal information with third parties (excluding service providers, facilitating transactions, legal purposes and other such circumstances), you may have the right under applicable law to direct us not to do so.
To exercise any of these rights, please contact us using the contact information below. We will respond as required by applicable law and as otherwise deemed appropriate in our reasonable discretion under the circumstances. We do not discriminate against individuals who exercise such rights, and do not offer financial incentives in connection with the exercise of such rights.
We take commercially-reasonable measures to protect against the loss, misuse and unauthorized access or disclosure, alteration and destruction of your personal information with appropriate physical, procedural and electronic safeguards designed to protect your personal information. Despite establishing such safeguards for your personal information, we cannot guarantee that your personal information will never be disclosed in a manner inconsistent with this policy (for example, as a result of unauthorized acts by third parties that violate applicable law or our policies and those of our service providers). We will make any legally required disclosures of any breach of your personal information. To the extent the law of your jurisdiction allows for notification of a breach via e-mail or conspicuous posting through the Services, you agree to accept notice in that form.
We may require that you use a username and password to help verify your identity before granting access or making corrections to any of your personal information. It is your responsibility to safeguard your password, which you should never disclose to a third party. If you contact us by phone, we will ask you to verify certain information related to your account before providing any access to personal information.
Other Web Sites And Services
The Services may contain links to other websites, apps or services that we do not own or operate, such as the Facebook Like button and other social media features. We are not responsible for the practices employed by any websites or services linked to or from the Services, including the information or content contained within them. Your browsing and interaction on any third-party website or service, including those that have a link on our Services, are subject to that third party’s own rules and policies, not ours.
Do Not Track Signals
We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register for the Services. The Services and their content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us with the contact information below.
Changes to Our Policy
We may change this policy from time to time, subject to our discretion. Material changes to this policy will be announced through our Services or other reasonable means and all amended terms shall be effective when posted (or as otherwise indicated in our notice).
Lexus Financial Services
Lexus Financial Services
6565 Headquarters Dr., W2-4C
Plano, TX 75024
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